TERMS OF USE AND E-SHOP CONDITIONS
Introduction
The website www.cava-verikoukis.gr is the online store for the sale of products of the individual business under the name VERYKOUKIS THEODOROS of VASILEIOU, which is based in Thessaloniki (Kountouriotou Street no. 5), with VAT number 030465127 of the 4th D.O.Y. . Thessaloniki, with email address info@cava-verikoukis.gr and phone number 2310901068, hereinafter "Company".
By using and/or making any transaction on the website, the user consents to and unconditionally accepts all the terms and conditions set forth on this website. The Company reserves the right to modify these terms of use without notice. The visitor/user is obliged to frequently check the content of the terms of use for any changes.
Definitions
In these e-shop Terms of Use and Conditions, the following terms are included, with the following meanings:
"Company": The company with the name VERYKOUKIS THEODOROS of VASILEIOU, which is based in Thessaloniki (Kountouriotou street no. 5), with VAT number 030465127 of the 4th D.O.Y. Thessaloniki.
"Customer": Any natural or legal person who uses our company's online store and wishes to conclude and/or has already concluded a sales contract with the Company.
1. General terms of website use:
Your access to and use of this website, as well as the information, materials, products and services available through it, are subject to these Terms of Use, regardless of whether the user maintains an account on the website linked to his name or information of his communication.
The Company makes every effort for the accuracy of the information provided through its website, but in no case is it responsible for any inaccuracies or lack of updating of this information. Taking into account the information by the user is at his own risk.
The user is obliged to provide accurate and true information about his personal information and contact information, as well as to inform them immediately in case of change. The Company reserves the right to suspend the account or block access to any user found to be providing false or inaccurate information.
1. 1 Intellectual and industrial property rights
All of the software of the website, its design and all of the content of the online store are the intellectual property of the Company and are protected in accordance with the provisions of Greek and European legislation and international conventions. The Company grants a non-exclusive, non-transferable, limited license to use the software solely for the purpose of using its website and online store. Any copying and reproduction of the content of the website (images, photographs, illustrations, drawings, texts, etc.) for personal, commercial or other purposes is prohibited.
1.2 Personal Data Protection (GDPR)
When using the website, both the ordinary visitor and the registered user are subject to this policy regarding the collection and processing of their personal data. The Company has created and manages the website in accordance with the General Regulation on the Protection of Personal Data (GDPR 2016/679), the relevant Greek legislation, the legislation on the protection of personal data and privacy in the telecommunications sector, as applicable, as and the decisions of the Personal Data Protection Authority (PDPA). You can read the Company's Privacy and Personal Data Protection Policy in detail here.
The Company carries out the minimum necessary collection and processing of user data to improve its services, to determine the level of website traffic and customer preferences.
The Company shares and communicates the information it collects from the users, exclusively and only in the context of the above processing purposes, to the absolutely necessary and authorized personnel and its partners, providers of support systems for the processing of these data, etc., who are committed to respecting confidentiality, confidentiality and privacy, as well as in compliance with its legal obligations to the competent authorities for the fulfillment of tax obligations and the detection of any fraud or misuse in cooperation with judicial and regulatory authorities.
The Company may use the contact information obtained legally during the use of the website, for informational and advertising purposes, as long as the user does not object to this communication. The completion of the electronic address (email) by the user in the special form, constitutes a declaration of consent/consent to the above receiving informative/promotional messages.
The user of the website www.cava-verikoukis.gr can register as a new member by submitting his details, i.e. his e-mail address, his name and the desired password. The specific information is absolutely necessary for the identification of the member. The above personal data are stored in the software of the website, only if the user/prospective member provides the relevant consent and consent to the processing of his personal data.
About Online Shopping:
The Company collects and processes the necessary personal data of each user during registration on the website, as well as at all stages of the order from its registration and processing, until its completion. This data concerns shipping information, customer-buyer information, as well as the products selected by the user. This data is used for the secure completion of the transaction and the possibility of informing the user, in the context of the execution of the contract.
1.3 Security
The Company, recognizing the importance of transaction security for users of the online store, takes all the necessary measures to achieve maximum security when making online purchases, as well as the privacy of its customers' personal information, their credit card information and the all of their Personal Data. The website applies the global internet standard for website certification, the SSL (Secure Sockets Layer) protocol, with a relevant certificate issued for www.cava-verikoukis.gr.
For each registered user of the website, the password that he has set is a personal security, the responsibility for maintaining the confidentiality of which lies with the user himself.
When carrying out transactions, the Company's online store does not keep any information about the credit/debit card registered by the customer, as these details are registered exclusively and directly in a secure environment of the company that has undertaken the routing of the cards.
Only authorized employees and partners of the Company have access to the necessary personal data of the customers and only for the purpose of successfully completing the transaction.
1.4 Cookies
Our Company's website uses cookies for the most efficient operation of the online store and in order to provide personalized service. Cookies are small pieces of text, which do not include identifiable information, which are automatically stored in the browser of each user's device and are retrieved by the website on each new visit, intended to offer specialized information. In case the user does not agree with the collection of Cookies, he has the possibility to deactivate their creation from the settings of the browser he uses. For more information about the type and purposes of the Cookies we use, the user can read the Company's privacy policy here.
2. General sales conditions:
2.1 Availability – Prices – Product Features
The available products, their characteristics, their prices and their available stock are posted on the website www.cava-verikoukis.gr, in such a way that the relevant information is easily accessible to the user. The Company makes every effort to correctly update its online store with the descriptions, specification details and prices of each product, however errors and inaccuracies in the product description may occur. It is recommended that the user, before completing his order, contact our online store, in case he finds that the price or any of the characteristics of the product is beyond the usual framework. The Company does not provide any guarantee regarding the availability of the products, however, it guarantees timely information on the website regarding the availability or non-availability of the products for sale. If the Company detects an error in the price of a product, the Company will notify the Customer as soon as possible, so that he can confirm his order with the correct price or cancel it. If the customer cancels the order while having already paid for the goods, the payment amount will be refunded in full. If the Customer cannot be contacted, the order will be treated as cancelled.
The prices listed in the online store for each product include VAT, while the Company reserves the right to adjust its prices without informing the consumer.
2.2 Product Orders
By using the online store www.cava-verikoukis.gr, distance sales contracts are concluded which are governed by Law 2251/1994 on consumer protection, as applicable from time to time, Directive 2011/83 on consumer rights, Directive 2005/29 on unfair business practices towards consumers in the internal market and Regulation (EU) 524/2013 on the electronic resolution of consumer disputes and the P.D. 131/2003 (Government Gazette A΄ 116/16-05-2003) which incorporated Directive 2000/31 of the European Parliament and of the Council on certain legal aspects of information society services, in particular electronic commerce, in the internal market ("directive for e-commerce"). For the valid conclusion of a contract through the online store, the legal capacity provisions apply, according to the Greek Civil Code.
2.3 Methods of Payment and Completion of the transaction
To carry out any transaction through the online store, the following payment methods are accepted: 1. Credit/Debit/Prepaid card (Visa, Mastercard, Maestro, American Express, Diners, etc.), 2. Deposit to a bank account, 3. Cash on delivery (available only in Greece), 4. Paypal, 5. Masterpass.
Making a payment using a card is processed through Alpha Bank's Alpha e-Commerce electronic payment platform and TLS 1.2 with 128-bit (Secure Socket Layer – SSL) encryption is used.
The price listed for each product is in Euros (EUR) and includes VAT. Any shipping costs incurred are added to the final payment amount.
Upon registration of the order, the user receives a message of receipt of his order via e-mail. This message does not constitute acceptance of the order and conclusion of the product purchase contract with the Company. The conclusion of the contract with the Company is deemed to have taken place upon the sending of an e-mail stating that the processing of the order has been completed and the goods have been shipped.
The Company is not responsible for any errors that have occurred during the registration of the customer's personal information and contact information in the order.
2.4 Shipping – Delivery of Products
Orders are shipped within three (3) working days from the date of their confirmation to destinations within Greece, except in cases where a different delivery time is indicated. Dispatch times may vary depending on availability, and delivery times may be subject to any delays resulting from postal service delays or force majeure for which the Company is not responsible. When the order is shipped from the online store, the user receives an email with the tracking number of their order. The products of each order are delivered properly packaged to the shipping address declared by the customer. The Company bears no responsibility for any incorrect registration of contact and shipping information on behalf of the customer. Delivery is presumed from the signature of the order receipt at the agreed delivery address.
2.5 Changes – Returns of defective products
Upon delivery of the order, the customer is required to check for any defects in the product and/or any inconsistency of the delivered products with those stated in the order. In such a case, the customer is obliged to inform the Company immediately and request the replacement of the defective or incorrect product, at the latest within 3 days of receipt. In these cases, the costs for returning the product are borne by the Company. After receiving the product, the Company will check its condition and if the defect is found, it will replace it. If there is a shortage, the customer has the option to choose another product or request a refund. The Business must return the money to the customer in the same way in which the original transaction took place.
The product must be returned with all the documents that accompanied it during its delivery and its packaging. A necessary condition is to attach and send the original retail receipt.
The company bears the shipping costs for the return of the product, for the purpose of exchange, while the customer bears the costs of shipping the product sent to him in replacement of the returned one.
The acceptance of the return by the Company assumes that the product that has been returned has not been opened, is in excellent condition and its packaging has not been worn/altered in any way. In case of return of a damaged product, the Company reserves the right not to accept the return and to claim compensation from the customer, the amount of which is determined by the condition of the product.
Due to the nature of the products sold by the company (alcoholic beverages, edible products), opening their packaging makes the products non-returnable.
Communication with the Company regarding the need to return defective products must take place in good faith, with the aim of avoiding abusive, insulting comments and in general any type of objectionable behavior in the context of transactions.
There is no right to cancel the order unless the customer contacts the Company before it (the order) is processed and informs it of their intention to cancel the order. The Company reserves the right not to cancel the order, as long as it is not informed in time.
2.6 Right of Withdrawal
The consumer has the right of withdrawal within 14 days from the delivery/receipt of the product without the obligation to justify his choice. Exercising his right of withdrawal, he is obliged to return the product to the Company at his own expense and request a refund, which the Company must return immediately, without culpable delay and in any case also within 14 days of notification in any way to that of the withdrawal request. The refund can be made in a period of time beyond 14 days if the Company has not yet received the product and the consumer has not provided proof of their return. In cases where the consumer had not chosen, when ordering the product, the cheapest delivery method, the Company has no obligation to refund the shipping costs paid.
The declaration of withdrawal is made in writing and/or electronically, either by using the standard withdrawal form that can be found here, or by making any other clear statement from which his decision to withdraw from the contract results. The Company has the obligation to inform the consumer about the receipt of the withdrawal statement.
The statutory right of withdrawal does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery. Therefore, due to the nature of the products sold by the Company, the right of withdrawal only exists if they have not been opened in any way.
The product must be returned by the customer exactly in the condition in which it was received, in its original packaging, without having been opened, accompanied by all accompanying documents issued by the Company and in particular by the receipt or sales invoice as well as the any warranty card (if any).
2.7 Refunds
In the cases of legal withdrawal or permitted product return, as restrictively stated in these terms of use, the customer has the right to a refund. The refund takes place in the same way as the payment was made. The refund of money given by cash on delivery is made exclusively to the bank account of the person who placed the order, regardless of the person who received it.
In case the customer wishes to refund the amount to his bank account, he must contact the online store at the email: info@cava-verikoukis.gr and state his full name, patronymic (in Greek and Latin characters), mobile phone, order number and the IBAN of the bank account to which the funds are to be deposited.
The money returned corresponds to the total value of the products. Any shipping charges charged are non-refundable.
2.8 Force Majeure
Any of the contracting parties is not responsible for a delay in fulfillment or non-fulfillment of the provision, as long as it is due to events beyond the control and/or prevention of the affected party (force majeure event). Force majeure events may include, but are not limited to, strikes, acts of terrorism, war, natural disasters of any kind, floods, earthquakes, extreme weather events, pandemics, transportation problems, import/export bans, exchange rate fluctuations, governmental or legislative acts. In the event of an event of force majeure, the affected party has the obligation to immediately inform the counterparty and to make every possible effort to minimize the consequences of this event.
2.9 Code of Conduct for Electronic Commerce
Our online store is subject to the Code of Consumer Ethics for E-Commerce, as it was formulated and is valid according to the Ministerial Decision 31619/15.03.2017 local. (Government Gazette B' 969/22.03.2017) and which you can find here. https://www.et.gr/api/DownloadFeksApi/?fek_pdf=20170200969
2.10 Comments – Questions – Information
In case you have questions and/or queries regarding the present terms of use of the website and the general terms of transactions or wish to express a comment/complaint, do not hesitate to contact us by phone at the customer service center.
2.11 Alternative Dispute Resolution
In accordance with Directive 2013/11/EC, the possibility of alternative resolution of consumer disputes is provided with the Alternative Dispute Resolution process between EU member states, which was incorporated in Greece with the ADR 70330/2015 (Government Gazette 1421/Β΄/9-7-2015). The competent body for the alternative resolution of consumer disputes in Greece is the Independent Authority "Consumer Advocate". In addition, in cases where issues arise during the Company's transactions with a client-natural person, the latter has the right to initiate the process of Electronic Dispute Resolution through the relevant European electronic platform, in accordance with Regulation (EU) 524/2013 (https://webgate.ec.europa.eu/odr/main/index.cfm) .
2.12 Governing Law – Dispute Resolution
The present general terms and conditions, the orders, offers, proposals, as well as the contracts concluded and their consequences, are exclusively governed by Greek law.
For any dispute arising from or related to any proposal, offer, order and contract between the Company and the Customer, the attempt to resolve out of court between the parties is preferred, if however this is not possible, the dispute will be adjudicated exclusively before the Courts of Thessaloniki (Greece).